We want you to feel confident shopping with Simple Vitals. If something isn’t right, we’re here to help make the return or exchange process as smooth as possible.
If you’d like to return a Simple Vitals product, please contact us within 30 days of your purchase. Our support team will guide you through the return process step by step.
To be eligible for a return:
The item must be unused
In its original packaging
In the same condition as received
Once approved, we’ll issue a refund for the product cost only. Original shipping charges are non-refundable.
To start a return, please contact our support team
Include your order number and the reason for the return, and we’ll provide you with return instructions.
After we receive and inspect your returned item, we’ll notify you by email.
If your return is approved:
Your refund will be processed promptly
The amount will be credited to your original payment method
Processing times may vary depending on your payment provider
If your order arrives damaged or defective, we’re happy to help.
Please Contact Us with:
Your order number
A brief description of the issue
Photos of the product, if applicable
Once verified, we’ll arrange a replacement as quickly as possible at no additional cost.
Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
Return address details will be provided once your return request is approved.
If you have questions about a return, exchange, or refund, don’t hesitate to reach out. Our team is always happy to assist.
Thank you for choosing Simple Vitals. Your comfort and satisfaction matter to us.